Refund policy
RETURN, REFUND, AND CANCELLATION POLICY
Effective Date: July 2026
This website, online store, and related sales channels are operated by J&J Barber Supply Co LLC DBA Designer Barber Products (“Designer Barber Products,” “we,” “us,” or “our”).
This Return, Refund, and Cancellation Policy applies to orders placed with Designer Barber Products through our website, Shopify, the Shop app, draft orders, invoices, telephone, email, text message, or any other sales channel.
By placing an order with Designer Barber Products, the customer acknowledges and agrees to this policy, our Shipping, Freight, and Delivery Policy, our Terms of Service, and any product-specific terms displayed on the applicable product page, cart, checkout, invoice, or order confirmation.
DEFINITIONS
For purposes of this policy:
“Customer-requested cancellation or return” means a cancellation or return requested for a reason that is not caused by an error by J&J Barber Supply Co LLC, a verified product defect, or verified transit damage. Customer-requested reasons include, without limitation, accidental orders, duplicate orders, ordering the wrong product or quantity, providing an incorrect address, changing one’s mind, no longer needing the merchandise, being unable to accept delivery, or failing to review the order before it was processed.
“Barber-chair or freight order” includes barber chairs, styling chairs, shampoo units, backwash units, salon furniture, equipment, cabinetry, and any merchandise shipped or prepared for shipment on a pallet or through a freight carrier.
“Warehouse processing” begins when any portion of an order has been allocated, reserved, removed from inventory, picked, inspected, tested, assembled, prepared, boxed, wrapped, crated, palletized, strapped, shrink-wrapped, labeled, scheduled for pickup, or entered into a carrier or freight-broker system.
“Actual outbound shipping or freight cost” means the amount charged to or paid by J&J Barber Supply Co LLC to ship the order to the customer, including applicable fuel surcharges, residential or limited-access charges, lift-gate charges, appointment charges, delivery-area surcharges, and other carrier charges. The actual outbound cost may be different from the amount displayed at checkout.
CUSTOMER RESPONSIBILITY TO REVIEW ORDERS
Customers are responsible for reviewing each order confirmation immediately after placing an order. Customers must verify:
1. The product name and model;
2. The color, material, or finish;
3. The quantity ordered;
4. The price and discounts;
5. The billing information;
6. The complete shipping address;
7. The delivery telephone number;
8. Delivery-access requirements; and
9. Whether another order for the same or similar merchandise has already been placed.
Each separately submitted order and each separate order number is treated as an independent purchase.
Orders containing the same or similar merchandise, quantities, or shipping addresses are not automatically considered duplicate orders. This is especially true when orders are placed under different customer names, email addresses, telephone numbers, billing information, payment methods, or Shopify customer accounts.
J&J Barber Supply Co LLC is not responsible for identifying or preventing a duplicate or accidental order before it is processed or shipped.
A communication confirming a shipping address, telephone number, delivery appointment, tracking number, or other delivery detail does not mean that J&J Barber Supply Co LLC has reviewed the order for duplication, product selection, or quantity. It also does not cancel or modify an order unless we expressly confirm the cancellation or modification in writing.
Customers must notify us in writing as soon as possible after discovering an error, accidental order, duplicate order, or incorrect quantity.
CANCELLATION REQUESTS
All cancellation requests must be submitted in writing to sales@jjbarbersupply.com or through another written communication method authorized by J&J Barber Supply Co LLC.
A cancellation request is not effective unless and until it has been approved and confirmed in writing by J&J Barber Supply Co LLC.
Submitting a cancellation request does not stop warehouse processing or shipping. We will make a commercially reasonable effort to review the request, but we cannot guarantee that an order can be stopped.
CANCELLATION BEFORE WAREHOUSE PROCESSING
An eligible standard-stock order may be canceled without a cancellation fee when the cancellation request is received and approved before warehouse processing begins.
CANCELLATION AFTER WAREHOUSE PROCESSING BEGINS
Once warehouse processing begins, an approved customer-requested cancellation of a barber-chair or freight order is subject to:
1. A 25% cancellation, restocking, and warehouse-handling fee, calculated using the merchandise subtotal after discounts and before taxes and shipping; and
2. Any nonrefundable carrier-booking, special-packaging, crating, pallet, third-party, or other direct charges already incurred.
The 25% fee applies because warehouse processing may include inventory allocation, picking, inspection, preparation, palletizing, strapping, packaging, documentation, administrative work, and removing merchandise from availability for other customers.
The fee applies whether the customer describes the order as accidental, duplicated, incorrectly placed, no longer needed, or otherwise requests that the order be stopped for a reason not caused by J&J Barber Supply Co LLC.
The fee is intended to compensate J&J Barber Supply Co LLC for the average processing, handling, inventory, and resale-related costs associated with a customer-requested cancellation or return and is not intended as a penalty. To the extent applicable law requires a lower amount, the fee will be limited to the maximum amount permitted by law.
ORDERS THAT HAVE BEEN SHIPPED OR TENDERED TO A CARRIER
An order can no longer be canceled after it has been picked up by, tendered to, accepted by, or placed into the possession of a parcel carrier, freight carrier, delivery company, or freight broker.
Any customer-requested request made after that point will be treated as a return, shipment recall, intercept, reconsignment, or return-to-sender request.
J&J Barber Supply Co LLC may, but is not required to, attempt to arrange a shipment recall, intercept, reconsignment, delivery-address change, or return to sender. Carrier services are not guaranteed and depend on the shipment’s location and the carrier’s rules.
When an order has already shipped, the customer is responsible for:
1. The 25% restocking and warehouse-handling fee;
2. The full actual outbound shipping or freight cost paid or incurred by J&J Barber Supply Co LLC;
3. The full return shipping or return freight cost;
4. Carrier intercept or recall charges;
5. Reconsignment and address-change charges;
6. Storage, detention, layover, redelivery, and missed-appointment charges;
7. Residential, limited-access, lift-gate, inside-delivery, appointment, and other accessorial charges;
8. Fuel surcharges and freight-broker charges;
9. Additional packaging, palletizing, strapping, or crating required for the return; and
10. Any reasonable deduction for damage, missing parts, missing accessories, missing packaging, or reduced resale value.
The 25% fee is charged only once. A separate 25% cancellation fee and 25% restocking fee will not both be charged on the same merchandise.
PREPAYMENT OF RETURN OR RECALL COSTS
J&J Barber Supply Co LLC is not required to advance return freight, recall, intercept, reconsignment, storage, or other carrier costs for a customer-requested cancellation or return.
Before arranging a shipment recall or customer-requested freight return, we may require the customer to:
1. Prepay the carrier’s estimated return and accessorial charges;
2. Provide a payment method and written authorization for the charges; or
3. Confirm in writing that the charges may be deducted from the customer’s refund.
If the final carrier charge is lower than the amount prepaid, the difference will be refunded. If the final charge is higher, the additional amount may be deducted from the refund or invoiced to the customer.
If the customer does not provide the required payment or authorization, we may allow the shipment to continue to its original delivery destination.
14-DAY RETURN WINDOW
Eligible standard-stock merchandise may be returned only when the customer submits a return request within 14 calendar days after delivery.
A return request is not automatically approved. All returns require prior written authorization from J&J Barber Supply Co LLC.
To be eligible for return, merchandise must be:
1. Unused;
2. Uninstalled;
3. Unmodified;
4. Undamaged;
5. Complete;
6. In resalable condition;
7. Accompanied by proof of purchase; and
8. Returned with all original boxes, packaging, pallets, crates, straps, protective materials, hardware, parts, accessories, manuals, labels, and components.
Merchandise may be opened only as reasonably necessary for inspection. Merchandise that has been installed, placed into service, modified, damaged, assembled beyond its original delivered condition, or used in a shop or business is not eligible for a standard return.
HOW TO REQUEST A RETURN
To request a return, contact:
Email: sales@jjbarbersupply.com
Telephone: 909-550-0404 ext. 2
The request should include:
1. The order number;
2. The product or products being returned;
3. The reason for the return;
4. Photographs of the merchandise;
5. Photographs of the original packaging and pallet; and
6. Any applicable delivery receipt or bill of lading.
If approved, we will provide written return instructions and, when applicable, a Return Authorization number.
A Return Authorization expires 10 calendar days after it is issued unless we approve an extension in writing. The customer must tender the merchandise to the approved return carrier within that period.
Do not ship merchandise to us without written authorization. Unauthorized returns, freight-collect shipments, and cash-on-delivery shipments may be refused.
Approved parcel returns may be directed to:
J&J Barber Supply Co LLC
7888 Cherry Ave., Suite B
Fontana, CA 92336
Freight or palletized merchandise must not be sent to this address until a freight-delivery appointment and return instructions have been approved in writing.
25% RESTOCKING AND WAREHOUSE-HANDLING FEE
Approved customer-requested returns of barber chairs, styling chairs, shampoo units, furniture, equipment, and other palletized merchandise are subject to a 25% restocking and warehouse-handling fee.
Unless a product page states otherwise, other approved customer-requested returns may also be subject to a 25% restocking fee.
The fee is calculated using the merchandise subtotal after discounts and before taxes and shipping.
The fee applies whether the merchandise is opened or unopened when the return results from a customer-requested reason.
The fee helps cover receiving, unloading, inspection, testing, administrative processing, inventory processing, repackaging, repalletizing, restrapping, warehouse labor, inventory unavailability, and reduced resale value.
The fee does not cover physical damage, missing components, missing packaging, storage, or carrier charges. Those amounts may be deducted separately when applicable.
FREE, PROMOTIONAL, DISCOUNTED, INCLUDED, OR $0 SHIPPING
“Free shipping,” “shipping included,” promotional shipping, discounted shipping, or a $0 shipping charge means that J&J Barber Supply Co LLC paid or subsidized the shipment. It does not mean that no shipping or freight cost was incurred.
Free or discounted shipping applies only when the customer completes and keeps the purchase.
For a customer-requested return or post-shipment cancellation, the customer is responsible for the full actual outbound shipping or freight cost paid or incurred by J&J Barber Supply Co LLC, even when:
1. The order displayed free shipping;
2. The shipping line displayed $0;
3. Shipping was included in the product price;
4. A promotional shipping discount was applied; or
5. The amount charged to the customer was less than the actual carrier cost.
Any shipping amount already paid by the customer and retained for the original shipment will be credited toward the actual outbound shipping cost. The customer will not be charged twice for the same outbound cost.
The remaining actual outbound cost may be deducted from the merchandise refund.
Upon reasonable request, we will identify the applicable carrier charge, freight-broker charge, invoice amount, or other reasonable documentation used to calculate the outbound freight deduction.
RETURN SHIPPING AND RISK OF LOSS
The customer is responsible for arranging and paying for approved customer-requested return shipping unless J&J Barber Supply Co LLC agrees to arrange it.
If the customer arranges return shipping, the shipment must be:
1. Prepaid;
2. Properly packaged;
3. Fully insured for the merchandise value;
4. Trackable;
5. Shipped through an approved carrier; and
6. Scheduled with J&J Barber Supply Co LLC when a freight-delivery appointment is required.
The customer remains responsible for the returned merchandise until it is delivered to, accepted by, and inspected by J&J Barber Supply Co LLC.
Damage or loss occurring during customer-arranged return shipping is the customer’s responsibility and may reduce or eliminate the available refund.
REFUSED, UNCLAIMED, MISSED, OR UNDELIVERABLE SHIPMENTS
A shipment will be treated as a customer-requested return when it is refused, unclaimed, returned, delayed, or made undeliverable because:
1. The customer changes their mind;
2. The customer claims the order was accidental or duplicated;
3. The customer refuses delivery for a reason other than verified visible damage;
4. The customer does not respond to the carrier;
5. The customer does not schedule a delivery appointment;
6. The customer or an authorized recipient is unavailable;
7. The customer misses a scheduled delivery;
8. The delivery location is closed, inaccessible, or unable to receive the shipment;
9. The customer provides an incorrect or incomplete address or telephone number;
10. The customer fails to disclose a residential, limited-access, lift-gate, appointment, inside-delivery, or other special-service requirement; or
11. The merchandise does not fit through an entrance or in the intended installation area.
The customer is responsible for the 25% restocking fee and all applicable outbound freight, return freight, redelivery, storage, detention, address-correction, reconsignment, lift-gate, limited-access, appointment, and other carrier charges.
Refusing delivery does not eliminate responsibility for these charges.
A shipment refused because of verified visible freight damage will be handled under the Damage, Defect, or Incorrect Item section below.
DAMAGE, DEFECTS, SHORTAGES, OR INCORRECT ITEMS
Customers must inspect merchandise promptly upon delivery.
For freight shipments, customers must inspect the boxes, wrapping, crate, pallet, straps, and merchandise before signing the delivery receipt.
Visible damage or shortages must be described specifically on the carrier’s delivery receipt or bill of lading before it is signed. Statements such as “subject to inspection” are not a substitute for describing visible damage.
Customers should photograph:
1. All sides of the shipment;
2. The pallet or crate;
3. The packaging and straps;
4. The visible damage;
5. The merchandise; and
6. The signed delivery receipt.
Damage, shortages, defects, or incorrect merchandise should be reported to sales@jjbarbersupply.com as soon as possible, preferably within 72 hours after delivery.
Customers must retain all original packaging, pallets, crates, boxes, straps, foam, plastic wrap, hardware, and packing materials while the claim is being reviewed.
J&J Barber Supply Co LLC may coordinate a carrier or manufacturer claim and may require the customer’s cooperation, photographs, documents, inspection access, or repackaging assistance.
The 25% fee, outbound freight deduction, and return-shipping charge will not apply when a return is required because:
1. J&J Barber Supply Co LLC shipped the wrong merchandise;
2. J&J Barber Supply Co LLC shipped the wrong quantity;
3. The merchandise has a verified defect;
4. The merchandise sustained verified transit damage; or
5. The return resulted from another confirmed error by J&J Barber Supply Co LLC.
This exception does not apply to inaccurate information supplied or confirmed by the customer.
NONRETURNABLE AND FINAL-SALE MERCHANDISE
The following merchandise is final sale and is not eligible for cancellation or return except where required by law or when confirmed defective, damaged, or incorrectly shipped:
1. Custom-made or customized merchandise;
2. Custom barber chairs;
3. Custom clipper or trimmer designs;
4. Personalized merchandise;
5. Restoration projects;
6. Custom cabinetry or millwork;
7. Special-order merchandise;
8. Made-to-order or manufactured-to-order merchandise;
9. Merchandise modified at the customer’s request;
10. Clearance merchandise;
11. Merchandise marked “Final Sale”;
12. Gift cards;
13. Opened or used personal-care or hygiene products;
14. Opened blades, razors, chemicals, disinfectants, liquids, aerosols, or consumable products;
15. Hazardous or flammable products;
16. Installed replacement parts;
17. Used or installed furniture and equipment;
18. Merchandise missing essential parts or identifying information; and
19. Merchandise purchased from another seller.
REFUND CALCULATION
For an approved customer-requested barber-chair or freight return, the refund will generally be calculated as follows:
Amount paid for the eligible returned merchandise
MINUS the 25% restocking and warehouse-handling fee
MINUS the actual outbound shipping or freight cost not already paid and retained from the customer
MINUS return freight, recall, intercept, storage, reconsignment, redelivery, and other carrier charges
MINUS any approved condition-related, missing-part, repair, replacement-packaging, or reduced-value deductions
Applicable taxes will be handled as required by law.
If the applicable fees and charges equal or exceed the refundable merchandise amount, no merchandise refund will be due. If the charges exceed the refundable amount, J&J Barber Supply Co LLC may require payment of the difference before arranging a customer-requested recall or return.
REFUND PROCESSING
No refund will be issued until the returned merchandise has been received and inspected.
We will notify the customer after inspection and provide the approved refund calculation.
Approved refunds will be issued to the original payment method within 10 business days after final approval, unless a shorter period is required by applicable law.
Banks, credit-card companies, financing providers, and other payment institutions may require additional time to post the refund.
Shipping, freight, delivery, handling, and accessorial charges are nonrefundable on customer-requested cancellations or returns.
If more than 15 business days have passed since we confirmed that a refund was issued, contact sales@jjbarbersupply.com.
CHARGEBACKS AND PAYMENT DISPUTES
A chargeback or payment dispute does not constitute an approved cancellation or return and does not remove the customer’s responsibility to comply with this policy.
We encourage customers to contact us before initiating a payment dispute so that we have an opportunity to review the matter.
J&J Barber Supply Co LLC may provide the payment provider with the order, applicable policies, product-page disclosures, customer communications, tracking information, proof of delivery, carrier documents, and other relevant records.
Nothing in this section limits a customer’s non-waivable rights under applicable law.
POLICY CHANGES
We may update this policy from time to time.
The version in effect on the date an order is placed will ordinarily govern that order. Updated terms apply prospectively to orders placed on or after the published effective date unless applicable law requires otherwise.
LEGAL RIGHTS
Nothing in this policy limits any right or remedy that cannot legally be waived. Applicable federal, state, or local law controls to the extent it conflicts with this policy.
CONTACT INFORMATION
J&J Barber Supply Co LLC
7888 Cherry Ave., Suite B
Fontana, CA 92336
Email: sales@jjbarbersupply.com
Telephone: 909-550-0404 ext. 2