Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. A restocking fee of 25% will be deducted from the original purchase price. We are NOT responsible for the cost of return shipping. Custom items, clearance products, and special orders are not eligible for returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@jjbarbersupply.com or by calling us at 909-550-0404 ext 2.
How to Start a Return
For unused and unopened products, you may return items in one of two ways:
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Ship back to us directly:
J&J Barber Supply Co
7888 Cherry Ave #B
Fontana, CA 92336 -
Use our Shopify Self-Serve Return option:
Click the “View your order” link in your order confirmation email and select Request a return. Follow the steps provided to generate a return request and shipping instructions.
Please note: All returns must meet the eligibility requirements listed above.
If your return is accepted, instructions will be emailed on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@jjbarbersupply.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or if you received the wrong item. For visible damaged or concealed damage, please contact the shipping agent (USPS, UPS, or Freight Company) to file a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@jjbarbersupply.com.