Shipping Policy

At J&J Barber Supply Co, we ship everything from small barber supplies to large equipment and barber chairs. Ground shipping and LTL freight shipping are available throughout the lower 48 states.

To view available shipping options:

1. Find the product you are interested in
2. Add it to your cart
3. Enter your shipping zip code
4. Select the available shipping method at checkout

Additional shipping charges may apply for orders going to Hawaii, Alaska, or any location outside of the United States.

Freight Delivery

Large items, including barber chairs and equipment, may ship by LTL freight. For freight deliveries, the carrier will contact you by phone to schedule a delivery date and time.

Please make sure the phone number provided at checkout is correct and that you are available to answer the carrier’s call. If the freight carrier is unable to reach you and the shipment is returned to us, you may be responsible for a 25% restocking fee plus return freight charges.

Freight, Pallet, and Damage Policy

Please inspect your shipment carefully before signing the delivery receipt. By accepting and signing for a freight shipment, you are confirming that the item was received in good condition and properly packaged unless damage is noted on the delivery receipt.

You have the right to refuse delivery if you notice any of the following:

• Torn or damaged plastic wrap
• Visible damage to the box, crate, or pallet
• Holes, tears, dents, or broken packaging
• Broken or missing shrink wrap
• Missing items or shortages
• Any visible signs of damage

If you refuse the delivery, you must write the reason on the delivery receipt, such as “refused due to damage,” “holes in box,” “broken packaging,” or “missing item.”

If you accept the delivery, please write any and all damage or shortage notes on the delivery receipt before signing.

Reporting Damage or Shortages

Any damage, shortage, or delivery issue must be reported to us within 72 hours of accepting the delivery.

Please keep all original packaging, including the pallet, box, crate, plastic wrap, and packing materials. If an item needs to be picked up due to damage or defect, the freight company requires the item to be properly secured on a pallet before pickup. Without the original pallet and packaging, freight claims or pickups may be delayed or denied.

Palletized Item Returns

Palletized items may have a return window of 14 to 30 days from the date of delivery, depending on the product. After 30 days, the customer may be responsible for return shipping charges and restocking fees.

For questions about shipping, freight delivery, or damage claims, please contact J&J Barber Supply Co as soon as possible so we can assist you.