Shipping policy
SHIPPING, FREIGHT, AND DELIVERY POLICY
Effective Date: July 2026
This website, online store, and related sales channels are operated by J&J Barber Supply Co LLC DBA Designer Barber Products (“Designer Barber Products,” “we,” “us,” or “our”).
This Shipping, Freight, and Delivery Policy applies to orders placed with Designer Barber Products through our website, Shopify, the Shop app, draft orders, invoices, telephone, email, text message, or any other sales channel.
This policy is incorporated into and should be read together with our Return, Refund, and Cancellation Policy and Terms of Service.
SHIPPING AREA
J&J Barber Supply Co LLC ships small barber supplies, furniture, equipment, and barber chairs throughout the contiguous United States.
Orders shipped to Alaska, Hawaii, United States territories, remote areas, or international destinations may require a separate shipping quote and written approval.
International orders may be subject to customs duties, taxes, brokerage charges, import requirements, and destination-country laws. Unless otherwise agreed in writing, the customer is responsible for those amounts.
ORDER PROCESSING
Orders begin processing promptly after they are placed.
Processing may include:
1. Verifying inventory;
2. Allocating or reserving merchandise;
3. Removing merchandise from inventory racks;
4. Picking and inspecting merchandise;
5. Testing or preparing merchandise;
6. Boxing, wrapping, or crating;
7. Palletizing and strapping;
8. Preparing carrier labels and freight documents; and
9. Scheduling carrier pickup.
Customers must promptly review their order confirmation and notify us in writing of any incorrect product, quantity, address, or duplicate order.
Each separate order number is treated as an independent order. J&J Barber Supply Co LLC is not required to identify or combine orders that appear similar or that are going to the same address.
Confirming a shipping address, delivery telephone number, or appointment does not mean that we have reviewed the order for duplication or quantity accuracy.
SHIPPING AND DELIVERY ESTIMATES
Processing, shipment, transit, and delivery dates are estimates unless J&J Barber Supply Co LLC expressly guarantees a date in writing.
Carrier transit estimates do not include weekends, holidays, weather delays, carrier congestion, appointment scheduling, remote-area service, or circumstances outside our reasonable control.
A shipment notification or tracking number means the carrier information has been created or transmitted. It does not necessarily mean that the carrier has picked up or scanned the shipment.
When applicable law requires us to notify a customer of a shipping delay or provide the option of a refund for unshipped merchandise, we will do so.
PARCEL SHIPPING
Smaller products may ship through UPS, FedEx, USPS, or another parcel carrier.
Customers are responsible for providing a complete and accurate address, including apartment, suite, unit, or business information.
Address-correction fees, rerouting charges, return-to-sender charges, and reshipping charges caused by customer-supplied information are the customer’s responsibility.
FREIGHT SHIPPING
Large merchandise, including barber chairs, styling chairs, shampoo units, backwash units, furniture, and equipment, may ship through a less-than-truckload or other freight carrier.
Unless the order expressly states otherwise, standard freight service is curbside delivery to an accessible location. Standard freight service does not include:
1. Inside delivery;
2. Placement inside a business or residence;
3. Assembly;
4. Installation;
5. Removal of packaging;
6. Removal of pallets;
7. Stair carries;
8. Plumbing;
9. Electrical work; or
10. Carpentry.
A lift-gate service lowers the pallet from the trailer to ground level. It does not include moving the merchandise inside the building.
The customer is responsible for confirming that the delivery location can accommodate the freight vehicle, pallet, product dimensions, doorways, elevators, hallways, and installation area.
DELIVERY APPOINTMENTS
For appointment deliveries, the carrier will generally contact the customer using the telephone number provided with the order.
The customer must:
1. Provide a working telephone number;
2. Respond promptly to the carrier;
3. Schedule delivery within the carrier’s permitted period;
4. Have an adult or authorized recipient available;
5. Ensure the location is open and accessible; and
6. Have appropriate personnel and equipment available when needed.
Carrier appointment windows are estimates and are not guaranteed exact arrival times.
Failure to respond, schedule, or accept delivery may result in storage, detention, redelivery, layover, or return freight charges.
RESIDENTIAL, LIMITED-ACCESS, AND SPECIAL SERVICES
The customer must accurately disclose whether the delivery requires:
1. Residential delivery;
2. Limited-access delivery;
3. Lift-gate service;
4. Inside delivery;
5. Delivery by appointment;
6. Construction-site delivery;
7. School, church, government, or institutional delivery;
8. Remote-area delivery; or
9. Any other special carrier service.
If the customer does not disclose a required service, the carrier may bill J&J Barber Supply Co LLC after delivery. Those charges remain the customer’s responsibility and may be invoiced or deducted from an available refund.
ADDRESS CHANGES, INTERCEPTS, AND RECONSIGNMENT
Address changes requested after processing begins are not guaranteed.
Once a shipment has been tendered to a carrier, an address change may require an intercept, reconsignment, terminal transfer, or new delivery appointment.
For a customer-requested change, the customer is responsible for all resulting charges.
We may require prepayment before requesting an address change, intercept, reconsignment, shipment recall, or return to sender.
FREE, PROMOTIONAL, DISCOUNTED, INCLUDED, OR $0 SHIPPING
“Free shipping,” “shipping included,” promotional shipping, discounted shipping, or a $0 shipping charge means that J&J Barber Supply Co LLC paid or subsidized the shipment. It does not mean that no carrier or freight expense was incurred.
Free or discounted shipping applies only when the customer completes and keeps the purchase.
If the customer later requests a cancellation after shipment, a return, a shipment recall, an intercept, a reconsignment, or a return to sender, the customer is responsible for the full actual outbound shipping or freight cost paid or incurred by J&J Barber Supply Co LLC.
Any shipping amount already paid by the customer and retained for the original shipment will be credited toward the actual outbound shipping cost.
The customer is also responsible for return freight and all applicable carrier charges, as described in our Return, Refund, and Cancellation Policy.
FREIGHT DELIVERY INSPECTION
The customer or authorized recipient must inspect the shipment before signing the delivery receipt or bill of lading.
Inspect for:
1. Torn, punctured, crushed, wet, or damaged packaging;
2. Broken or missing straps;
3. Broken pallets;
4. Damaged crates;
5. Missing or disturbed shrink wrap;
6. Dents, holes, tears, or impact marks;
7. Missing cartons or merchandise;
8. Visible product damage; and
9. Any other evidence of mishandling.
Visible damage or shortage must be described specifically on the delivery receipt before it is signed.
Do not rely only on phrases such as “subject to inspection.” Describe the observable condition, such as:
“Pallet broken”
“Box punctured”
“Shrink wrap torn”
“Chair visibly damaged”
“One carton missing”
Take photographs of all sides of the shipment, packaging, pallet, straps, damage, merchandise, and signed delivery receipt.
REFUSING A DAMAGED SHIPMENT
The customer may refuse a freight shipment when there is significant visible damage or a material shortage.
The specific reason for refusal must be written on the delivery receipt.
When reasonably possible, contact J&J Barber Supply Co LLC before refusing delivery so we can assist with the carrier documentation.
A shipment properly refused because of verified visible transit damage will not be treated as a customer-requested return.
A shipment refused because the customer changed their mind, accidentally ordered, placed a duplicate order, cannot accept the shipment, ordered the wrong quantity, or no longer wants the merchandise will be treated as a customer-requested return.
REPORTING DAMAGE, DEFECTS, OR SHORTAGES
Report damage, defects, shortages, or incorrect merchandise to sales@jjbarbersupply.com as soon as possible, preferably within 72 hours after delivery.
Include:
1. The order number;
2. A description of the problem;
3. Photographs of the merchandise;
4. Photographs of all packaging;
5. Photographs of the pallet or crate;
6. A copy or photograph of the delivery receipt; and
7. Any carrier correspondence.
Keep all original packaging, pallets, crates, straps, plastic wrap, boxes, foam, hardware, and packing materials while the matter is being reviewed.
J&J Barber Supply Co LLC may coordinate a carrier claim and may require the customer to cooperate with an inspection, provide photographs or documentation, or prepare the merchandise for carrier pickup.
REFUSED, UNCLAIMED, MISSED, OR UNDELIVERABLE SHIPMENTS
A shipment returned for a reason within the customer’s control will be treated as a customer-requested return.
This includes shipments returned because:
1. The customer refuses delivery without verified damage;
2. The customer does not answer the carrier;
3. The customer does not schedule delivery;
4. The customer misses the appointment;
5. The delivery location is closed or inaccessible;
6. The customer provides an incorrect address or telephone number;
7. The customer does not disclose a special-delivery requirement;
8. The product does not fit through the building entrance or intended space;
9. The customer claims the order was accidental or duplicated; or
10. The customer no longer wants the order.
The customer is responsible for:
1. The 25% restocking and warehouse-handling fee;
2. Actual outbound freight;
3. Return freight;
4. Storage;
5. Detention;
6. Redelivery;
7. Reconsignment;
8. Address correction;
9. Lift-gate and limited-access charges;
10. Appointment charges; and
11. Other carrier or freight-broker charges.
RETURN FREIGHT
All freight returns require prior written authorization.
Do not send freight to J&J Barber Supply Co LLC without an approved Return Authorization and scheduled delivery appointment.
Customer-arranged return freight must be prepaid, insured, trackable, properly palletized, and properly secured.
Freight-collect and cash-on-delivery returns may be refused.
For customer-requested returns, J&J Barber Supply Co LLC may require the estimated return freight and accessorial charges to be paid before arranging pickup.
If we arrange the return, the final carrier charge may be deducted from the customer’s refund or invoiced to the customer.
CARRIER DELAYS
J&J Barber Supply Co LLC is not responsible for carrier delays caused by weather, road closures, terminal congestion, labor interruptions, mechanical problems, appointment availability, natural disasters, governmental action, or other circumstances outside our reasonable control.
This provision does not limit any non-waivable right available under applicable law.
RETURN AND CANCELLATION TERMS
All cancellations and returns are also governed by our Return, Refund, and Cancellation Policy:
https://jjbarbersupply.com/policies/refund-policy
In the event of a conflict, the Return, Refund, and Cancellation Policy controls the financial terms of a cancellation or return, and this Shipping Policy controls shipping and delivery procedures.
CONTACT INFORMATION
J&J Barber Supply Co LLC
7888 Cherry Ave., Suite B
Fontana, CA 92336
Email: sales@jjbarbersupply.com
Telephone: 909-550-0404 ext. 2